1. Cancellation Windows
You can cancel any individual lesson or scheduled session without cost up to the cancellation window stated in your booking confirmation, which is normally 48 hours for standard driving lessons and 24 hours for advanced refresher modules. Cancelling inside that window may result in the session being charged.
2. Course Package Refunds
Full course packages like the Full Licence Path, Fast Track or Four-Module Bundle can be refunded for the unused portion of the package, provided the first lesson has not yet taken place and you cancel within seven days of purchase.
- Cancelled before the first lesson, within seven days: full refund minus any card processing fee
- Cancelled before the first lesson, after seven days: refund of any unused lesson value, less the booking deposit
- Cancelled after the first lesson: refund of the value of fully unused lessons only, calculated at the single-lesson rate
- Deposits are non-refundable once the first lesson has been delivered
3. Missed or Failed Exams
Examination fees are paid directly to the licensing authority and are never collected by Verulavi, so they fall outside our refund policy. If you fail an exam and need extra lessons before retrying, we offer discounted retry sessions as described in your course package. These discounted sessions are not themselves refundable.
4. Instructor or Vehicle Issues
If a lesson cannot be delivered because an instructor is unavailable, our vehicle breaks down, or weather makes driving unsafe, you are entitled to a replacement lesson at no cost or a full refund for that session, whichever you prefer. You will never be charged for a lesson that was not actually taught.
5. How to Request a Refund
Send your request to verulavi@hotmail.com with your full name, booking reference and the reason for the request. We review every request within three working days and process approved refunds to the original payment method within ten working days. Refunds issued to bank cards appear on your statement under the name of our payment processor.
6. Exceptional Circumstances
Medical emergencies, documented bereavement, and other serious circumstances are reviewed on a case-by-case basis and may qualify for refunds outside the standard rules. Contact us with supporting documentation and we will work with you honestly and fairly.